Feedback from Students

Feedback from students on their experience of a module/course or programme can be very useful for identifying issues which might need to be resolved and for getting ideas for improvement both for a module in the short-term or as part of a wider programme enhancement. There are multiple methods and approaches which can be used to gather feedback and it is important that those selected are appropriate to the intended purpose. Taking a strategic overview of the range of surveys, questionnaires, focus groups, discussion sessions, class rep meetings, ISSE, etc., and how they might connect holistically across a programme is worthwhile and a valuable part of programme management that will help to reduce wasted effort whilst increasing the likelihood that such feedback is useful and able to be acted upon.

Challenges arise around participation, trust and anonymity, survery fatigue, data management, gender bias, administration and responding to feedback.  These issues need to be addressed by insitutional and local policies and guidelines which can guide on timing, use of data and the roles and responsibilities of those involved from students to senior management..

Williams, James (2016), Quality assurance and quality enhancement: is there a relationship?, Quality in Higher Education Vol. 22, Iss. 2, https://doi.org/10.1080/13538322.2016.1227207

Noha Elassy, (2015) The concepts of quality, quality assurance and quality enhancement, Quality Assurance in Education, Vol. 23 Issue: 3, pp.250-261, https://doi.org/10.1108/QAE-11-2012-0046

Boring, Anne, (2017) Gender biases in student evaluations of teaching, Journal of Public Economics, Volume 145, January 2017, Pages 27-41, https://doi.org/10.1016/j.jpubeco.2016.11.006    

One minute papers for student feedback, University of Strathclyde.

 

 

NSTEP: National Student Engagement Programme https://studentengagement.ie/